Terms & conditions
Arrival & Departure
Our check in time is from 3pm with check out at 11am.
Due to the layout of the hotel, some bedrooms are not accessible by lift and do involve stairs. Please let us know in advance if you require an accessible room, or assistance with your luggage.
To Note
For those guests with breakfast included, this will include the buffet spread of local and International produce, and a hot dish, cooked to order.Guests booking on a dinner inclusive rate receive a £25.00 per person food and beverage allowance. This is for adults only as rates are based on two people sharing. Children's food and beverage to be charged as taken.Certain room categories can accommodate children using roll away/extra beds which are at £30.00 each per night and these must be pre-booked directly with the hotel prior to arrival; please note roll away/extra beds can only be used to accommodate children up to the age of 12 years. These costs are not included in the total room rate and will be an additional charge.Dogs are allowed in certain room categories and will be charged at £20.00 per dog, per night, and must be pre-booked directly with the hotel prior to arrival.
Cancellation Policy
In the unfortunate event of you having to cancel your reservation, please note that bookings cancelled less than 12 noon the day prior to arrival date will be charged at the full room rate.
Loss or Damage
Any loss or damage to items listed within the hotel inventory will be charged as required up to 30 days from the date of departure. The hotel reserves the right to charge the full amount for reinstatement of items found to have gone missing or to have been broken or damaged. This will also apply to any guest smoking in the hotel, for which a non-negotiable charge of £300.00 will be made.
Payment of Accounts
All major credit / debit cards are welcome as well as contactless payments up to the value of £100.00. Virtual card payments are not accepted. On check-in, we require all guests to provide a valid credit/debit card for payment of their reservation. If your room has been prepaid in advance, your card details are to be provided upon check in as a guarantee.
Lost Property
Please do remember to take all your belongings away with you. If you leave anything behind, please contact the hotel reception. Items will be returned at the guest’s expense, on receipt of a stamped and self-addressed package. Lost items will be stored for three months after which they will be given to charity.
Terms & conditions for Special Packages and Breaks
Due to our Special Packages and Breaks offering great value money, there are some specific Terms and Conditions that you should be aware of prior to making your reservation.
All special packages and breaks will be subject to these terms and conditions.
All rates quoted are per person (unless specified otherwise).
All rates are based on two guests sharing a double Classic Bedroom (unless specified otherwise).
Our Classic, Apartments and Indulgent Bedrooms are unable to be set as twin bedded rooms - should a twin room be required these are available in our Superior Room and Feature Room categories and the appropriate supplement will apply.
Should a single occupancy room be required a single supplement will apply per room, per night, This varies per package and please contact our reservation team for more information on the single supplement for your package.
Discount Vouchers or any other discounts cannot be used in conjunction with special breaks or packages.
Bedrooms and Packages are subject to availability and are not available on Bank Holiday Weekends, Public Holidays, Christmas/New Year, unless specific for those periods. Certain dates may also be excluded.
Our MBB Brasserie and KHH Restaurant can be exceedingly busy especially at the weekend and we recommend making a dinner reservation prior to your arrival, to avoid disappointment.
Unless stated our usual Check-in time is from 3pm and Check-out is by 11am
Room upgrade from a Classic Room are available for the following supplement:
Superior Room - £25 per room, per night
Apartment (one bedroom) - £50 per apartment, per night
Feature Room - £80 per room, per night
Indulgent Room - £150 per room, per night
For all other packages, (unless stated) full prepayment is required at time of booking and in the event of a cancellation the booking is non refundable and non transferable in any circumstances.